Frequently Asked Questions
All our products comply with textile industry standards and requirements in terms of their physical, and chemical properties, as well as durability and lifespan.
For all garments, we advise you follow these instructions for washing and drying which are also indicated on the label of each product
- Wash at 30 degrees Celcius, inside out
- Line Dry - Do not tumble dry
- Do not iron over print
As well as helping to protect the environment, following these care instructions will help to ensure the longest life possible for the products.
All our products comply with textile industry standards and requirements in terms of their physical, and chemical properties, as well as durability and lifespan.
For all garments, we advise you follow these instructions for washing and drying which are also indicated on the label of each product
As well as helping to protect the environment, following these care instructions will help to ensure the longest life possible for the products.
All our products comply with textile industry standards and requirements in terms of their physical, and chemical properties, as well as durability and lifespan.
For all garments, we advise you follow these instructions for washing and drying which are also indicated on the label of each product
As well as helping to protect the environment, following these care instructions will help to ensure the longest life possible for the products.
Our printers promote a cautious turnaround time of 5 days to get your product created and dispatched, in reality this often happens sooner. The postage time is dependent on which country the item/items are being shipped to as well as which of the various shipping options you select to ship with, Standard, Tracked & Courier.
Please visit our shipping page to get a more detailed look at the options available and associated delivery times.
Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it's being shipped to, and the shipping method selected. You can find a comprehensive table of shipping prices here.
Oursize guideshould give you a good indication as to the most appropriate size for you, please take the time to follow the instructions to ensure you get the right size and best fit for you. If you are on the edge or still unsure then we recommend you order the size up.
An address cannot be edited after it has already shipped. If you contact the shipping service, they may be able to help you alter the address depending on the stage of the shipping process. If an address is incorrect and a package cannot be delivered, it will be returned to us. Upon receiving the returned package, we will issue you a store credit. If you would like the items shipped to the correct address, place a new order.
If you need to edit your order after you have already placed it, we will do everything we can to edit it for you, but if your order has already gone into the fulfilment process, we cannot edit it. Please double check your items before placing your order.
Unfortunately not. If you need to make any changes to an order you'll need to cancel it and place a new order with the amendments already made.
How do I cancel my order?
If you've already placed your order you'll need to let us know by emailing enquiries@matchamandmary.com. This must be done within 12 hours of the order being placed since after this time production may have begun. In some instances it may be that production has already begun within the 12 hours, if this is the case we will be unable to cancel the order at this time too. We will let you know either way and if the cancellation is successful we aim to refund the payment amount within 5 working days.
Our designs are printed directly onto the shirts in a process known as DTG (direct-to-garment) printing. Direct-to-garment printing not only allows us to offer the most design colours, it is also far more sustainable than traditional screen printing.
Whilst rare, mistakes do occasionally happen so please inspect your order upon receipt and contact us right away if you have received your order and there is damage, misprint or a fault with any items. Simply emailenquiries@matchamandmary.comand include a photo and description of the fault, so that we may evaluate the issue and we’ll arrange a replacement or refund.
We are proud to confirm that our 100% organic cotton t-shirts are sourced from Stanley/Stella who produce over 99% of their production in Bangladesh. Stanley/Stella is a premium clothing brand that’s eco-friendly with astrong social responsibility policy. The products that aren’t organic cotton are made from recycled materials, and like us, they believe in building a better future for all. Their footprint in the textile industry has contributed to the country's economic prosperity as well as the social advancement of its workers. In parallel to this we’re committed to offering sustainable styles where no animal-based materials are used in the manufacturing or printing process. The garment transformation is done in the UK using the latest DTG Kornit printers and uses only vegan friendly inks that are eco-friendly. They're alsoOEKO-TEX®approved - they don't contain any regulated or unregulated chemicals harmful to the environment.
Please visit our
shipping page for more information about what to do in this scenario.